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ITM is the short name for Interactive Teller Machine, which is a video-based interactive technology that allows members to conduct transactions and banking services driven by a centrally based teller, in a highly engaging real-time video/audio interaction.

They open a lot of new and different opportunities for our membership. With the ITMs, we can provide faster and more convenient service to members. Immediate improvements for members include: no deposit slip required, drive-up convenience, unobstructed and clear view of teller and images of their processed checks right on the receipt. In addition to those changes, the machines are also safer for our employees and members to use.

Non-members can utilize the ATM functionality to withdraw from another financial institution and can make a credit card cash advance (fees from other financial institutions may apply). UKFCU membership allows individuals to experience everything an ITM can do.

Members can do 95% of transactions that can be done with a traditional teller, including withdrawals, check & cash deposits, transfers, loan payments, credit card payments and check cashing. The bonus is that you can also use the machine as an ATM if you would like.

If you’d like more privacy, the on-screen volume can be adjusted, earphones can be plugged in, or you can use the chat messaging system on the touchscreen to communicate with your teller.

They are. In fact, ITM transactions are safer and more secure than traditional drive-thru transactions. They are more accurate because of increased automation, and since the Teller is interacting with only one member at a time through a two-way screen, there are no distractions. This means our Tellers can provide you with more personalized and consistent member service.