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At the University of Kentucky Federal Credit Union, we take threats involving our members' debit and credit card information very seriously. That’s why we’ve beefed up our security with a bigger, better fraud prevention system.

Our new system allows you to receive an automated text message that walk you through the steps to review suspicious activity on your account. If we miss your text response, you'll get an automated call and email fraud alert. 

UKFCU Fraud Alert Features:

• Immediate Alerts. When your account detects suspicious activity, we don't wait for an agent to dial your number. Our automated system will contact you by text or phone.
• 2-Way Communication. You can take action the second you receive your alert. Just text the provided command or interact with the automated system on your phone, then follow the instructions to answer questions about your recent card activity. 
• Real-Time Support. Our live agents are ready to assist you at any time to ensure you receive the best defense when you need it.

Our automated system reaches you faster with the information you need to stop potential fraudulent activity in its tracks. To ensure you receive these alerts, please log into Online Banking and confirm that your contact information is updated. For questions or more information, call 859-264-4200 or email [email protected].

The newest trend in cybercrime is a social engineering attack that uses cybercriminal-controlled call centers to trick you into providing your bank or credit card information. Cybercriminals try to use real people in fake call centers to convince you that a scam is legitimate.

A typical call center scam starts with an email that appears to be an invoice for a very large purchase. It's not clear what company this invoice is from or what was purchased, but the payment amount is listed six times. The email also starts and ends with a line directing you to call their number if you did not authorize the transaction. If you call the number provided, a representative happily offers to refund you. But first, they’ll need your bank or credit card information. Unfortunately, the representative is actually a cybercriminal who plans to use your payment information for their own devious purposes.

3 Tips to Avoid Falling Victim to Social Engineering Attacks

1. Always think before you click. The invoice in this attack is specifically designed to cause alarm and frustration. Cybercriminals target your emotions in hopes of tricking you into acting impulsively.
2. Don't make the call. A valid phone number doesn’t mean that an email is legitimate. Cybercriminals are real people who can lie over the phone, just as they lie in phishing emails.
3. Reach out to your bank or credit card company to verify the details of the transaction instead of calling the provided number. If there has been unauthorized usage, your bank or credit card company can help correct the issue.

Content provided by KnowBe4.com | 11.4.21

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