We have noticed an increase in fraudulent activity recently, particularly in the form of text messages informing members of large purchases being made on their card, along with a link to a non-UKFCU website. UKFCU will NEVER text you and ask you to click on a link to verify a purchase, nor will we ever ask for your debit card number or one-time secure access code to your Online Banking. If you receive such a text message, please do not click on the link. If you suspect fraud, please give us a call at 1-800-234-8528 or (859) 264-4200.
For security purposes the cardholder must contact us to resolve the issue.
We can be reached during regular business hours (Monday-Friday: 9:00 a.m. to 6:00 p.m. and Saturday: 9:00 a.m. to 1:00 p.m.) by calling 859-264-4200 or 800-234-UKCU (8528), or in person at one of our branch locations, or by email at [email protected]*.
*Please Note: E-mail is not a secure means of communication, and confidential information should not be conveyed.
We strongly encourage our members to travel abroad with a UKFCU Debit Card. This card will be accepted at the ATM, whether it is designed for cash advances or is a regular cash dispensing machine.
Placing a travel notice on your account(s) will help us differentiate whether you are on the road or if your account has been compromised. You can place a travel notice on your account in online and mobile banking, by visiting us at one of our branches, or by calling us at 859.264.4200.
To place the travel alert through online or mobile banking, select "Card Controls," and then select either your debit or credit card. From there, select the "Travel Notification" button and complete the requested information.
Call Member Services at 859-264-4200 to have one ordered for you. You can also stop by any branch and they will instantly issue you a replacement.
Get the UKFCU App on Google Play or the App Store!